Why have my emails stopped working? It keeps asking for a password?

If your emails stop working out of the blue and you know that you haven’t recently made any account changes with your provider (ie Telstra, Optus) chances are the service is temporarily down and will probably resolve itself. The best advice I can give is to NOT replace the password in the password box because in a lot of cases, a simple email outage that should self-resolve ends up requiring intervention from ICIGCS simply because the saved password is suddenly wrong. Other popular email issues include hitting the maximum limit that a mailbox can hold (too many messages sitting on the server), the password has been reset and needs to be updated in your computers email program and devices and the simple fact that your internet connection is experiencing a temporary outage

Restarting your computer

Whenever a computer is just generally being weird or giving any form of trouble, be it with printing or trouble opening programs or no Wi F or just generally being slow, I always recommend the first troubleshooting step to be restarting the computer. The problem is, even when I suggest this step, the client suggests they have already tried this by shutting down the machine and starting It back up again. Under Windows 10 however (or even Windows 8 / 8.1) shutting down does not technically completely close Windows, instead leaving it in a hibernated state so that the computer starts quicker (this feature is called fast startup). In order for Windows to truly have a clean start up, the user needs to choose the RESTART option rather than SHUT DOWN, to truly cleanly boot Windows and hopefully resolve any annoying issues you may have been experiencing. Remember……. RESTART….. NOT SHUT DOWN!!

My Wi Fi or my internet has stopped working or is slow

The oldest trick in the book when it comes to devices is…… TURN IT OFF, THEN TURN IT BACK ON AGAIN! It’s always a shame for a client to call on professional services and incur fees when the simple answer was to just simply TURN IT OFF AND BACK ON AGAIN! If it’s a modem, unplug it from its power source and allow 3 – 5 minutes for all the lights to come back on. If it’s a Wi Fi issue is the problem across all devices or isolated to 1 of them? Is the Wi Fi on the device turned on? All these things will go a long way to making sure you’re not paying for a needless callout.

My computer has frozen!

There have been several occasions that this reported symptom has simply turned out to be flat batteries in a wireless keyboard and mouse. Try not to waste your hard-earned money on this one!

Why is my computer so slow?

The modern day era of computer systems has seen the traditional hard disk drive be replaced by solid state drives (SSD’s). Put simply, rather than your computers information being stored on a mechanical hard drive disk drive with spinning platters and heads to seek data, it is now stored on purely electronic memory with no moving parts, a much, much faster storage medium! As Windows and macOS continue to evolve, the old world hard disk drives just don’t cut the mustard anymore! Either it’s time to upgrade to an SSD or if not economically viable due to the age and class of the machine, it may be time to invest in a new system. The difference is night and day! Also, a computer operating really slowly can be a symptom of a failing hard drive, meaning you should backup your data right away!

How can I backup my data?

For local backups I recommend Veeam for Windows Free edition (or Time Machine on macOS). You can then use an external hard drive with these programs to do a full system backup. Cloud solutions such as OneDrive or Dropbox are also excellent and include some additional protection mechanisms against things like Cryptolocker viruses through the use of file history. ICIGCS also offers secure and automated full system cloud backups with N-Able (formerly Solarwinds) for that extra peace of mind.